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| Any business start-up can be difficult but the online business start-up is more so. Both business owners have the same problems of financing, product selection and marketing. However, the "brick and mortar" business owner has one major advantage over the online business start-up. The conventional business owner can see their potential customers. Their potential customers walk by the windows every day. They may even walk into the store and ask questions. With an online business, other than some hard to decipher website statistics, the only time you know you have a potential customer is when they contact you or order from you. This creates many sleepless nights. |
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At 2:00 a.m., an online business owner wakes up in a cold sweat. Where are the customers? Have I chosen the right online marketing strategy from the millions that are available? How do I know? Will a sale come in tomorrow or never? There are literally hundreds of concerns made more difficult by the invisibility of the potential customer. The agony of the online business start-up is in full swing. Will there be any ecstasy at the end of the road? What will it take?
Ecstasy will occur once the owner knows the business is successful. The elements of success are actually the same for the "brick and mortar" business as they are for the online business. The difference resides in the feedback mechanisms. The online business owner can't count on that face-to-face meeting with potential customers when they enter the store or that fleeting glimpse of a customer as they walk by the window. An online business owner must create feedback mechanisms on their website which encourage customers to interact and let him/her know they were there.
Each time the potential customer interacts with the website, using a guest book, a survey or a refer-a-friend link, the online business owner is building a relationship with that potential customer. The more they like using your site, the more likely they are to return. The more often they return to your site, or tell others, the better your chances of the sale.
Article Source: http://EzineArticles.com/6573 |
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